Shipping Policy

Shipping Policy

At the moment, WAYKANA GUAYUSA STORE only ships items in the country of the United States.

Shipment processing time

All orders are processed within 1 business day.

It refers to the time to collect data of your order and prepare it within our fulfillment partners (pick, pack, delivery).

 

Shipping rates and delivery estimates

 

Shipment method

Estimated delivery time

Shipment cost

Standard Shipping

5-7 business days

Will be calculated at checkout.

Cost varies depending on the # of products in your cart.

Expedited Shipping

2-4 business days

$12.95

Will be calculated at checkout.

Cost varies depending on the # of products in your cart.

 

Shipment confirmation and order tracking

After your place an order and successfully complete the checkout process, you will receive an email of order confirmation and shipping processing will immediately begin. Once your order is ready to ship and it has been sent, you will receive another email with order details and tracking number so you can see the delivery status.

Taxes

Taxes are calculated and collected by each policy in the different locations and states from which the customers purchase any order. WAYKANA GUAYUSA is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

WAYKANA GUAYUSA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns and Refund Policy

Please visit our Return and Refund Policy

 

For more information, questions regarding shipping please feel free to contact us at shop@waykana.com